Reviews

Subject: Complaint Regarding Faulty Product

Dear Meller Customer Service Team,

I am writing to express my dissatisfaction with a recent purchase from your company. On January 10, 2025, I bought a pair of sunglasses through your website, expecting the high quality your brand promises. Unfortunately, the product did not meet these expectations due to a defective frame and scratched lenses.

After using the sunglasses for only four days, I noticed that the frame had become loose, making them uncomfortable to wear, and the lenses had visible scratches despite careful handling. I find this unacceptable, considering the price of €49 and the reputation of your products.

To resolve this issue, I kindly request either a replacement pair of sunglasses or a full refund. I have attached photos of the defective item and a copy of my receipt to support my claim.

I trust that you will address this matter promptly and ensure customer satisfaction. Please let me know how you intend to resolve this issue. You can reach me via keesvanhouten@gmail.com or at +31 6 57708577.

Thank you for your attention to this matter. I look forward to your reply.

Kind regards,

Kees van Houten

Response from Meller:

Subject: Response to Your Complaint Regarding Faulty Sunglasses

Dear Mr. van Houten,

Thank you for reaching out to us regarding your recent purchase. We sincerely apologize for the inconvenience caused by the issues you experienced with your sunglasses. At Meller, we pride ourselves on delivering high-quality products, and it is disappointing to learn that this time we did not meet your expectations.

After reviewing the details and the photos you provided, we acknowledge that the product you received did not meet our quality standards. We deeply regret this oversight and appreciate your patience as we address this matter.

To resolve the issue, we are pleased to offer you two options:

• A replacement pair of sunglasses, which we will ship to you free of charge.
• A full refund of €49 to your original payment method.

Please let us know which option you prefer, and we will proceed immediately. If you choose the replacement option, kindly confirm your shipping address to ensure timely delivery.

We value your trust and hope to restore your confidence in our brand. If you have any further questions or require assistance, please do not hesitate to contact us at support@meller.com .

Once again, we apologize for the inconvenience and thank you for bringing this to our attention. We look forward to resolving this to your satisfaction.

Kind regards,

Customer Service Team

Meller Eyewear

Dear Meller Customer Service Team,

I am writing to express my disappointment with the delivery service for my recent order. On January 5, 2025, I purchased a pair of sunglasses through your website, expecting to receive them within the estimated delivery time of 5–7 business days. However, as of today, February 2, 2025. I have yet to receive my order.

I have checked the tracking information multiple times, but it has not been updated since January 10. I also attempted to contact your support team last week, but I have not received a response. This delay is highly frustrating, as I specifically ordered these sunglasses for an upcoming trip, and now I may not have them in time.

I kindly request an immediate update on the status of my order and a solution to this issue. If my order cannot be delivered within the next few days, I would appreciate either a replacement shipment with express delivery or a full refund.

I trust that you will resolve this matter promptly. Please contact me at keesvanhouten@gmail.com or +31 6 57708577 with an update as soon as possible.

Thank you for your attention to this issue. I look forward to your response.

Kind regards,
Kees van Houten

Response from Meller:

Subject: Response to Your Complaint Regarding Delayed Delivery

Dear Mr. van Houten,

Thank you for reaching out to us. We sincerely apologize for the delay in delivering your order and for any inconvenience this has caused. We understand how frustrating it must be to wait longer than expected, especially when you needed the sunglasses for an upcoming trip.

After reviewing your case, we found that your order was delayed due to unexpected logistics issues with our shipping partner. We deeply regret this and appreciate your patience.

To resolve this matter, we are offering you two options:

• Express Replacement Shipment – We will send you a new pair of sunglasses via express delivery at no additional cost to ensure you receive them as soon as possible.
• Full Refund – If you no longer wish to wait, we can process a full refund of €49 to your original payment method.

Please let us know which option you prefer, and we will proceed immediately. If you choose the replacement, kindly confirm your shipping address for expedited delivery.

Once again, we sincerely apologize for this inconvenience. Your satisfaction is important to us. If you have any further questions, feel free to contact us at support@meller.com.

Kind regards,
Customer Service Team
Meller Eyewear